At AlnairIT, we strive to deliver high-quality services that meet the needs of our clients. However, if you are not satisfied with our services, we offer the following refund policies for our web hosting and dedicated server services. This policy outlines the conditions under which you may be eligible for a refund, how to request a refund, and the exclusions that apply.
1. 30-Day Money-Back Guarantee for Web Hosting and Dedicated Services
We offer a 30-day money-back guarantee exclusively for our web hosting and dedicated server services. If you are dissatisfied for any reason within the first 30 days of service, you are eligible for a full refund.
Conditions for Refund:
- Refund Request: To initiate a refund, you must submit a written request via email or through our support ticket system within 30 days of your initial service activation.
- Cancellation Reason: You must provide a specific reason for your cancellation request. This helps us understand your experience and allows us to improve our services for future clients.
- Processing Time: Refunds may take 7-10 business days to process after we receive your cancellation request.
Exclusions:
The 30-day money-back guarantee does not apply to the following:
- Domain registration, renewals, or transfers
- SSL certificates
- Any processing or administrative fees associated with the service
These services are non-refundable under any circumstances.
2. Accounts Termination and Refunds
Prorated Refunds:
In cases where Alnair IT is unable to provide the agreed-upon services, a prorated refund will be issued for the unused portion of your service period. This will only apply if the service failure is due to issues on our part.
Violation of Policies:
If your account is suspended or terminated due to a violation of our policies (including, but not limited to, abusive behavior, illegal content, or non-compliance with our terms), no refunds will be issued. It is your responsibility to ensure compliance with our service terms.
Cancellation Request:
Upon receiving a request for account cancellation:
- Your account will be immediately suspended from our system.
- Data Deletion: Your account data will be permanently deleted within 30 days from the cancellation date. To avoid data loss, we recommend backing up any important files or data before initiating a cancellation request.
Multiple Accounts:
If you maintain multiple accounts with Alnair IT and one or more of your accounts falls into arrears, we reserve the right to suspend all accounts until full payment is made. No refunds will be granted if this situation arises.
3. Discretion on Refund Requests
Alnair IT reserves the right to determine the validity of a refund request. Both parties should make reasonable efforts to address any service issues before initiating a cancellation. If we believe that you have not provided a valid reason for cancellation or if reasonable steps have not been taken to resolve the issue, we may deny the refund request.
4. Refund Processing Time
Once a refund is approved, it may take 7-10 business days for the amount to be credited back to your original payment method. The time it takes to reflect in your account may vary based on your payment provider or financial institution.
